The recall schedule
A recall records when a patient should next be seen. It is the difference between a clinic that fills its own diary and one that waits for the phone to ring.
Recalls live on the recalls screen so the desk can work a list rather than remember individuals.
Delivery over WhatsApp
Recall reminders can be sent over WhatsApp using an approved message template, which is where Indian patients actually read them.
WhatsApp business messaging requires pre-approved templates, so the wording of a reminder is fixed rather than free text.
What you can change
The messages the clinic sends are backed by notification templates you control in settings.
Delivery runs separately from the recall itself, so a message that fails to send does not lose the recall.
Common questions
- Can I write my own WhatsApp reminder wording?
- WhatsApp requires templates approved in advance, so wording changes go through that approval rather than being edited freely at send time.
- Is WhatsApp recall included on the base plan?
- WhatsApp recall reminders are listed as a Practice Pro capability on the pricing page.