Your wording, not ours
Confirmations and reminders are rendered from templates held per clinic, so what a patient receives sounds like the practice rather than the software.
Templates are edited from clinic settings and apply to what the clinic sends from then on.
Where templates are used
Appointment confirmations and recall reminders are the main senders. Both read from the template rather than from wording hard-coded in the app.
WhatsApp is the exception in one respect: its templates must be approved by WhatsApp before they can be used.
Common questions
- Who can edit templates?
- Templates sit in clinic settings, which is administrative ground rather than something reception changes mid-shift.
- Do template changes affect messages already sent?
- No. A sent message is already rendered. Changes apply to what is sent afterwards.