What the queue shows
Reception lists the day’s patients and where each one has got to: expected, arrived and waiting, or in a chair.
It is the screen a front desk keeps open all day, so it is built to be read at a glance rather than navigated.
Checking a patient in
Checking someone in moves them from expected to waiting and makes them available to the clinical side, so a doctor picks up a real queue rather than asking who is next.
A patient who has not been seen before can be created from reception without leaving the desk.
From queue to visit
Starting a visit takes the patient out of the waiting list and opens the visit workspace, where the clinical record for that appointment is written.
The queue then reflects that they are in progress, so the desk knows who is still waiting without asking.
Common questions
- Can a receptionist add a new patient?
- Yes. Reception and doctors can both register patients; that is the ordinary front-desk path for a walk-in.
- Does the queue clear overnight?
- The queue is the working view of the current day. Past visits stay on the patient record rather than in the queue.